Returns & Exchanges
At Perfumer H, we take pride in the artisanal quality of our fragrances; however, if you are not entirely satisfied, you may return unopened items within 14 days of receipt. Please ensure all seals and original packaging remain intact to qualify for a full refund or exchange.
Initiate Your Request
Contact our client services team or visit our London laboratory with your order number and proof of purchase to begin the return process.
Prepare the Package
Carefully place the unused product in its original hand-blown glass vessel and signature packaging to ensure it is protected during transit.
Complimentary Shipping
Affix the pre-paid return label provided by our team to your parcel and drop it off at your nearest authorized courier location.
Quality Inspection & Refund
Once our olfactory experts verify the condition of the return, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing